At time of delivery, please make certain you receive a completed Bill of Lading/ Damage Report before submitting payment to the Driver when paying in cash.
Bill of Lading/Damage Report must have your signature, the pick-up location representative's signature and the Driver's signature in order for a subsequent claim to be processed.
Before proceeding with a claim, please be certain additional damages not marked on the Damage Report exist.
Please send the claim paperwork - fully signed Bill of Lading/Damage Report, photographs of the vehicle taken from the same distance and angle as displayed on the site where you purchased the vehicle, written description of the extra damages - to HaulMatch via e-mail or FAX provided on the Bill of Lading/Damage Report.
If extra damages are determined to have occurred during transport, HaulMatch will release the carrier's Insurance certificate so you can file a claim though their agent.
The claim is then reconciled directly with the carrier's insurance company.
